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SPAM Filter Switch (2020)

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Posted by on May 18, 2020 in | Comments

SPAM Filter Switch (2020)
SPAM Filter Switch (2020)

After many years with XEAMS, we have decided it’s time to move on.  The 2020 pricing structure at XEAMS would have forced us to raise our rates to cover the additional costs. We are committed to keeping your costs as low as possible.  During the week of 5/18/2020 – 5/22/2020, DNS Texas will be switching spam filters for email anti-spam and email anti-virus protection.

SPAM Filter Switch (2020)
This change will impact all e-mail customers on DNS Texas hosted platforms.

Commonly Asked Questions

What Will Be Different?
XEAMS will be retired, but still be online for the next 45 days to allow users to review any trapped messages they need to release.  The new SPAM filter will have the same core functionality as the XEAMS system did. You will still be able to login to the SPAM gateway and approve any quarantined message(s) and you will still receive the daily emails with a summary of the SPAM caught for your account(s). NOTE: The report times have shifted slightly FROM 7am and 7pm daily to 6am and 3pm daily.  The sender address for this report will be from “[email protected]”.  For a brief period (up to a few days), you may receive spam filter notifications from both systems, we are working to minimize this impact.

Will This Affect My Hosting Costs?
No, your costs will not change as a result of this platform switchover.

Do I Still Use NOSPAM Reporting?
Absolutely! If you get a message that you deem as SPAM, simply ‘forward’ a copy to [email protected] and delete it from your inbox.

What About The XEAMS System And My Existing Quarantine?
Since XEAMS is a completely different product than the new system, historical information will not move over, neither will your former quarantine databases. We will leave the old system enabled for reviewing and/or approving of quarantined items until ~01 July 2020. No new items will appear in the XEAMS filter, after your account(s) are moved over.

Will My POP To Exchange Functionality Still Work?
Yes, if you are using the POP to Exchange functionality, it will remain on the XEAMS system and work the same way as it always has. You should not notice a difference in this part of the system.  POP to Exchange is used to pull email from other non-DNS Texas hosted accounts to your hosted mailbox for ease of use.

Will There Be An Outage During The Cutover?
We expect there will be a slight disruption on inbound e-mail only after 10pm starting 5/18/2020 and continuing nightly after 10pm until the migration is completed (by 5/22/2020). We do not expect a large e-mail outage – users will not lose services to mobile e-mail, webmail or Microsoft Outlook during the cutover.  Once your domain is cutover, the estimated time for the new system to come online is within 4 hours – NOTE: XEAMS will still process your email until the cutover succeeds.

What About Any Addresses I Have Whitelisted?
The new spam filtering system uses totally different detection methods for SPAM.  All whitelists and blacklists will be lost during the migration.  We have been told that these extensive lists that have accumulated over the past 4 years will likely no longer be needed.  We will be reviewing quarantined messages and working with customers to make this migration as painless as possible.

Do I Need To Change Anything On My Computer Or Devices?
No, this is a server based change. You will NOT need to re-configure or make any changes to anything you currently have setup.

What Are The Addresses To Login?

Below are the addresses to login to the filters. You will only be able to use the GuardDog filter AFTER your organization has completed the move. Logins are your primary email address for username and your email password.

If you have any questions or concerns regarding the cutover, please [open a ticket] and let us know!
We will work with you one on one or your organization to ensure a seamless migration.