Remote Support Services
Need help with your computer or network? DNS Texas offers secure remote support so we can assist you without the need for an on-site visit. This service is available only for Windows based computers/servers (Windows 10/11 or Windows Server 2016/2019/2022/2025) at this time.
How It Works
- You must have an open support ticket first (required) – if you don’t have a support ticket opened, you can [open a ticket] here.
- Download the remote support tool using the button below or simply [Download] it here.
- Run the tool, accept any licensing notes. We will need the ID and password displayed when your support session is scheduled to begin.
Important Security Note
DNS Texas will never contact you out of the blue and ask for remote access. You must start the request by opening a ticket. Do not share the remote support ID and password with anyone unless you requested the session and are speaking with a DNS Texas technician.