I. DNS TEXAS CUSTOMER SATISFACTION GUARANTEE
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If You Are Not 100% Satisfied With Your New DNS TEXAS (Or Part) You May
Return It Within 7 Days For A Prompt Replacement Or Refund (Less 15% Restocking Fee). Certain
Undocumented Restrictions May Apply For Special Situations, Ask Your DNS Texas Sales Representative
For Complete Details If This Applies To You! |
II. DELIVERY TIMES
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II.I |
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CUSTOM COMPUTERS: Typically, New PCs Take 4 Days To Process.
Day 1: Paperwork And Coordination, Getting The Necessary Parts Pulled (Or Ordered), Etc. Day
2: Receiving Ordered Parts (If Applicable) And Designing The New System Layout. Day 3:
Hardware Build/Software Load Starts, Burn In And Appropriate Testing On New Hardware Conducted.
Day 4: Delivery Or 'Blanket' Day For Problems Or Issues That May Arise. Special Circumstances
May Require Additional Time, Such As Large Quantities, Excessive Problems, Etc. You Can Check
On Your Order Status At Any Time. |
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II.II |
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PART ORDERS ONLY: Part Orders Only Can Generally Be Shipped
Same Day If Order Is In Stock And Ordered By 4pm CST. Any Orders Placed After 4pm CST That Are
In Stock Will Be Processed The Next Business Day. If Part(s) Are Not In Stock You May Be
Called To Ask For A Substitute Part Or To Wait On Part To Come Into Stock. Orders Placed On
Fridays Before 4pm CST Will Be Processed And Shipped On The Following Monday. Orders Placed
Over The Weekends Will Be Processed First Thing Monday Morning, This Also Includes Website Orders. |
III. ORDERS
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DNS TEXAS Is Not Responsible Or Liable For Orders That Are Unfulfilled
Due To Incomplete Or Innaccurate Information Supplied By An End User Or Corporation. Any Orders That Are Not
Complete Or Have Substitute Parts Needed Must Be Cleared With Our Contact (Or Customer). If We Can't Reach You,
Your Order Will Be Placed On Hold Until We Get Clearance From The Original Order Placer Or A Suitable Alternate
Decision Maker. |
IV. PAYMENT METHODS
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IV.I |
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CREDIT CARD ORDERS: DNS TEXAS Accepts Visa, Mastercard, Discover,
American Express And Most Visa Check Cards. There Are No Additional Fees Invoked With Using A Credit Card.
There Is A $40.00 Declined Credit Card Fee Each Time Your Card Is Processed And Returns Denied (Cards May Be Ran
Up To Once Per Work Week, Up To One Month Before Legal Collection Attempts Are Made, You Are Liable For All
Collection Fees And Fines). |
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COD ORDERS: DNS TEXAS Will Allow Cash On Delivery (COD) Orders,
But Must Be Paid On Arrival Before Equipment Is Unloaded And Installed At Your Location. COD Checks Must Be
Completed Onsite, Have Your Work Order Number, Drivers License Number And Telephone Number Clearly Marked On Them.
There Is A $30.00 Returned Check Fee For Any Check That Doesn't Clear When Processed. You Will Be Notified Of An
Uncleared Check As Soon As Possible. It Is Your Responsibility To Find Alternate Payment Arrangements If An
Uncleared Check Is Issued To Us. |
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NET TERMS: Extended Mainly To Our Corporate Customers, Unless Other
Arrangements Are Pre-Made. Net Terms Can Range From 5 To 30 Days Dependant On Credit Ratings And Previous
Payment History With DNS TEXAS. Declined Net Terms Are Not A Reflection Of Personal Or Company Credit, Net
Terms Are Based On A Trust Between DNS TEXAS And Yourself (Or Company). |
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NON-PAYMENT FEES AND PROSECUTION: As Stated Above The Following Fee(s)
Can And Will Be Charged When Needed, You Are Responsible For These Fees And Any Collection Fees We Encounter
While Persuing Required Payment On Your Account. |
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IV.IV.I |
Visa, Mastercard, Discover, American Express And Other Charge
Cards Accepted By DNS TEXAS Are Subject To An Additional $40.00 Fee If The Card Is Processed And Comes Back
Declined For Any Reason. The Card May Be Ran Up To One (1) Time(s) Per Business Work Week For Up To One (1)
Month. You Are Charged The $40.00 Fee EVERY TIME Your Card Is Declined. |
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IV.IV.II |
Bounced Checks Are Subject To A $30.00 Fee And Are Ran Only Once,
If A Check Does Not Clear Due To Insufficient Funds, Etc. Alternate Payment Arrangements Must Be Made, Another
Check Will Not Be Accepted. If Alternate Payment Is Not Made Within Seven (7) Days Of The Bounce Check
Notification Your Account Will Go Into Collection Status. |
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IV.IV.III |
Payments Are Due By The DUE DATE Specified On Your Invoice (Upper
Right Corner). Generally, The Due Date Is Post-Dated 7-10 Days After Your Initial Work Order Creation Date.
This Allows Time For Mailing, Etc. Payments That Are Received After The Due Date Are Immediately Subject To A
$35.00 Late Fee, For Every 10 Days The Bill Is 'Past Due' You Are Subject To An Additional $15.00 Per Week Penalty
Fee (Up To 3 Weeks) Until Your Account Is Brought Current. Any Open Invoice Account That Is Thirty (30) Days Or
Longer Overdue Will Immediately Be Turned Over To Our Collection Department Attorneys Office For Prosecution And
Further Collections. |
V. RETURNS AND EXCHANGES
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V.I |
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RMA PROCEDURE INFORMATION: If You Are Not 100% Satisfied With
Your New DNS TEXAS (Or Part) You May Return It Within 7 Days For A Prompt Replacement Or Refund (Less 15%
Restocking Fee). Certain Undocumented Restrictions May Apply For Special Situations, Ask Your DNS Texas
Representative For Complete Details If This Applies To You! Before You Can Return Any Part Or System Sold By
DNS TEXAS You Must Obtain A Return Material Authorization (RMA) Number By Either Calling Our Central Offices At
(682) 365-2643 Or By Emailing Our Support Department At 'support@dnstexas.com'.
Any Parts Sent In Without RMA Numbers Will Be Returned To Sender. RMA Numbers Once Issued Are Good For Fourteen
(14) Days, After This If The Part Is Not Received By DNS You Will Need To Get A New RMA Number. RMA Number(s) For
A Return Of Any Type Will Be Issued Only Twice, If Bad Product Or Part Is Not Returned Within 14 Days Of Your
SECOND RMA# Generation Your RMA Will Not Be Honored. We Will Need The Following Information To Issue You An RMA
Number: Your Invoice (Or Work Order) Number From Your Original Sales Invoice, The Purchasers First And Last Name,
Your Current Phone Number, And A Shipping Address To Return Parts To. RMAs Are Only Applicable During Your Warranty
Period. |
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*** You Must Have Your RMA Number Clearly Written On The Outside Of Your
Box Before Shipping *** |
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All Returns Must Be Shipped To The Following Address:
DNS Texas - RMA Division
6080 S. Hulen St.
Suite 360 PMB 128
Fort Worth, Tx 76132 |
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VOLUNTARY RETURN POLICY: If Your Are Returning A Unit/Part Due To Change
Of Mind, Didn't Want, Etc. The Unit/Part Must Be Shipped To Us In "As New" Condition, Including Original Packaging
(If Any), Have All Owners Manuals And Software With It And Include Any Additional Parts That The Unit/Part Shipped
With. Any Discrepancies Could Result In Delay Or Partial Forfeiture Of Refund. There Is A 15% Restocking Fee On
Parts Or Units Returned. Shipping Is Your Responsibilty If Unit/Part Is Returned For This Reason. |
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DOA (BAD PART) RETURN POLICY: If You Are Returning A Unit/Part Due To It
Being Dead On Arrival (DOA) Or Not Working Properly, It Too Must Be Shipped Back In "As New" Condition (Or As Close
To As Possible), All Manuals, Accessories And Software Must Accompany The Unit/Part. Any Discrepancies Could Result
In Delays On Getting Replacement Parts To You! There Are No Fees On Units Or Parts Being Returned For "Warranty"
Work. We Pay Shipping In Situtations Like This. If You Qualify For Returning A Unit/Part As Documented In This
Section We Will Arrange To Either Pickup The Part Ourselves Or Send A Carrier (Such As UPS Or Fedex) To Get The
Unit/Part From You. |
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INCORRECT SHIPMENT RETURN POLICY: If You Are Returning A Unit/Part Due To
It Being Incorrectly Shipped (Wrong Item Received), You Are Entitled To A Return At Our Expense (Return Shipping)
And An Immediate Shipment Of The Correct Part At No Additional Cost To You. You May Also Opt For A Raincheck
(If Requested Part Is Not In Stock) Or Credit To Your Account For The Full Purchase Price. Please Note Unit Must
Be Unopened (If Applicable) Or Sealed Back Up (If Applicable) And Returned To Us The Same Way It Was Shipped To You! |
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Refunds On Credit Cards: Will Be Issued (Less Any Applicable
Fees) To The Same Card Only Within 4 Business Days
Refunds By Check: Must Wait 5 Business Days Before
Being Processed, Then A Check Will Be Mailed To You. |
VI. SOFTWARE RETURN POLICY
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Unopened Software May Be Returned Within Seven(7) Days Of Your Invoice Date.
Defective Software May Be Returned For The Same Product Replacement With Seven (7) Days Of The Invoice Date. No
Refunds Are Available On Software. |
VII. PRICES AND SPECIFICATIONS
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DNS TEXAS Prices May Vary With Market Conditions, Market Conditions Can Change
Regularly, Sometimes Daily. Although Every Effort Is Made To Ensure Both Our Inventory Systems And Web Site Are Kept
Up-The-Minute Accurate, There May Be Cases Where Published Prices And Specifications Can Change Without Notice.
Prices Quoted Either In Voice Or Via Web Site Do Not Include Taxes (If Applicable), Shipping Costs (If Applicable),
Shipping Insurance (If Applicable) And/Or Delivery/Installation Fees (If Applicable). |
VIII. SYSTEM CONFIGURATION
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DNS Will Install Any And All Peripherals Purchased With Your New PC At No
Additional Labor Cost. Please Note This Only Applies To New Computer Systems And Parts Purchased To Go In This New
System. If A Part Is Purchased For A Non-DNS TEXAS And We Install It, Appropriate Labor Rates Will Apply. Parts Must
Be Purchased On The Same Order As The New PC To Qualify. The Complimentary Configuration Service Includes Operating
System (O/S) Installation, Basic Add-On Products To The O/S, Such As Internet Explorer, Email Reader, Etc. It Also
Includes Such Basic Items As Memory, Tape Drives, Zip Drives, Network Cards, Modems, Etc.) Other System Configurations
(Outside Of Basic Setup) May Require Additional Labor, Which You Will Be Notified Of And Be Responsible For. |
IX. WARRANTY INFORMATION
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This Section Applies To NEW PARTS Or SYSTEMS Only. All New Products Are Sold
With Original Manufacturers Limited Warranties. Warranty Periods Vary From Vendor To Vendor And Can Range From Months
To Years. Full Vendor Warranty Information Is Available Upon Request. DNS TEXAS Guarantees The 1st Year
On All New Parts By Offering Our No Questions Asked Exchange Policy. For The 1st Year, We Will Replace Any
Failed Component Or Unit At No Charge To You (Pending No Physical Damage Or Abuse Has Occurred). After The 1st
Year, You Will Need To Contact The Product Vendor If Vendor Warranty Exceeds 1 Year. Certain Items, Such As Hard Drives
And Monitors Usually Have 2-4 Year Warranties As A Standard Option, Even In This Case, DNS TEXAS Is Responsible The
1st Year, Years 2-Whenever Are Between Yourself And The Product Vendor. Your Sales Invoice Lists All
Components In Your System And Has Brand/Model Information Listed To Help You In The Future! |
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The Comprehensive DNS TEXAS 1st Year Warranty Covers Your Part/Unit
From Top To Bottom, Excluding "Consumables". Consumables Can Be Any Part That Is Too Low Priced To Offer Warranty On.
Currently There Are Only Four (4) Products That DNS Considers Consumables: CPU FANs, MICE, MOUSE PADS And MICROPHONES.
All Other Parts Are Completely Covered. |
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Your Warranty Period May Be Shortened And/Or Terminated For Any Of The Following
Reason(s):
NEGLECT - Not Caring For The Equipment, Damage By Accident, Damage By
Intention And Not Following Normal Care Instructions Of Electronic Equipment, Such As Sunlight Exposure, Extreme
Temperature Ranges, Etc.
ABUSE - Hitting Or Physically Damaging Equipment, Not Using Proper
Electrostatic Discharge (ESD) Procedures When Handling, Etc.
ENVIRONMENTAL - Your Warranty May Be Terminated Or Not Fully Honored For
Machines Located In 'Extremely Dirty' Environments, Such As Industrial Workshops, 'Smoky Environments', Where Excessive
Cigar/Cigarette Smoking Occurs, 'Extreme Environments' Where The Equipment Is Subject To Sudden Temperature Changes,
Operating Temperatures Below 45F And/Or Over 95F, And In High Traffic Areas Where Equipment Is Likely To Get Jolted,
Kicked Or Be Exposed To Fluids, Such As Coffee And Water. |
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*** You Will Be Responsible For Repairs On Units/Parts That Have Been
Abused Or Mistreated In Any Way *** |
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This Section Applies To USED OR OPEN BOX Products ONLY. Occasionally DNS TEXAS
Will Offer Old Parts (If Approved By You And We Have The Parts To Use). These Items Are Generally Limited Quantities
And Can Be Tested Returns, Closeout Specials Or Discontinued Products. Used Or Open Box Items May Have Some Cosmetic
Damage, May Be Missing Manuals Or Drivers. DNS TEXAS Sells These Products In An 'AS-IS' State. We Guarantee The Used
Or Open Box Product To Work And Offer A Two (2) Day Guarantee On The Open/Used Part. If The Part Fails In The Two (2)
Day Grace Period You Will Get Credit For The Product (When Returned). No Refunds Are Issued On Used Or Open Box Product,
Ever. |
X. DNS TEXAS CERTIFICATIONS
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All DNS TEXAS Custom-Built PCs Are Engineered With Quality Parts That Meet Or
Exceed FCC And UL Certifications. This Makes Our Machines And Parts Suitable For Use In Residential Or Commercial
Dwellings. All Power Supplies Used By DNS TEXAS Are Certified And Are 'Switching Supplies' - That Shutdown If Problems
Occur To Prevent Damage To Components And Structures. |
XI. EXPORT OUTSIDE OF THE UNITED STATES
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To Comply With Certain Vendor Agreements And Government Regulations, DNS TEXAS
Reserves The Right To Refuse To Export Products From The United States At Any Time. If You Are Purchasing Products
For Export, You Are Responsible For The Necessary Export Documentation Before Shipment Is Made To A Foreign Country.
Manufacturer Warranties For Parts And/Or Units Leaving The United States May Be Null And/Or Void, It Is Your
Responsibility To Contact Vendors Based On Your Needs. |
